Referrals are considered one of the best ways of getting new clients for a construction company. And if the customer cannot find a reference or recommendation, they look at Google for reviews.
And what if your construction company does not have Google reviews? You may not get more new customers. So, your first step should be to buy Google 5 star reviews for your construction business.
Potential customers will read them first before they go to your website. Let’s know what you can do to get more 5-star reviews for your business.
8 Tips For Increasing 5-Star Reviews For Your Construction Business
Here are some practical tips that work mainly for a construction company to get more 5-star reviews.
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Claim Your GMB Profile
If you have not done this step, you must first set up your Google My Business profile. Irrespective of whether you want your business to be on Google or not, it will be there.
If you do not claim your business, you are missing out on excellent opportunities to engage with your customers. For example, your business profile may have inaccurate information about your business.
This information and more can be corrected when you claim your GMB profile. Once on your profile cross, check your contact details, such as name, phone number, address, social links, and websites.
Similarly, double-check your descriptive information, like business details, work hours, and photos. Your Google reviews will also show next to your profile on Google searches and Maps. Also, remember that Google reviews are not necessarily in chronological order. However, they will be based on the relevance.
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Ask For A Review When You Are Working With A Client
Even in the construction business, there are many opportunities with your customer when you can directly ask for a 5-star review.
This can be done when you have completed a contract, finished a design appointment, or when reviewing a completed construction job project.
Once you ask them for a review, remember to follow up with the review link attached to an email to smooth the process.
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Make The Process Simpler
If you want more 5-star reviews, you need to make the review leaving process the simplest. The best way is by providing a small QR code, similar to a business card, to your clients.
You can even provide them with a review template of what kind of review you want them to leave for you. Moreover, this process must also be optimized for smartphones, as most people prefer them to leave reviews.
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Offer Excellent Customer Experience
This is an essential step in getting a 5-star review, ensuring your customer service is world-class. Imagine yourself – why will anyone leave a review for your construction company if your service is not worth five stars?
For this, the first step should be checking all the feedback you have received and identifying the places that need improvement. People will only give you a 5-star review if you meet all expectations and exceed them.
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Take Advantage Of Follow Up Emails
Do you require sending follow-up emails in your construction business? If yes, this is an excellent way of getting more 5-star reviews. How? Let’s understand.
When you send a follow-up email to express gratitude, gently remind your customers to review your construction work. Tell them how reviewing can help you enhance your company’s online reputation.
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Sign Up On Different Review Platforms
Another effective way of getting more 5-star reviews is by signing up on different review platforms, such as Facebook, Yelp, etc. These platforms let users review businesses easily and quickly.
Reviews on different platforms can also positively impact your online reputation. Moreover, presence on multiple platforms will also increase your chance of getting more business.
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Personalize Your Approach
Gone are the days when people didn’t care about generic emails or messages. Today, the consumer has a lot of options, and they will go to the one that makes everything personalized and tailor-made for them, including asking for reviews.
So, when you ask for a review, address your customer with their name. Also, remember to refer to their construction project and not just how you like our work. If your approach is very general and impersonal, customers may not leave a review or may leave a very generic or negative review.
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Create A Designated Space On Your Website
Most businesses miss out on creating a designated space on their website for reviews. Doing this can impact you positively as people tend to open the webpage more than Google to write reviews.
Additionally, remember to reply to those reviews. Your message will build customers’ trust in your construction company, and you will get a chance to get to know them better. Also, respond to negative ones and apologize.
It will show how much you care about your customers. A study suggests that responding to negative reviews will have a better chance of increasing overall ratings. After you have resolved the issue, you will have an upper hand in asking for a 5-star review.
Conclusion
You need more 5-star reviews to build a solid online reputation for your construction company. You can use these tried and tested tips to enhance your online reputation, attract more customers, and separate yourself from the competition.
With the right approach, your construction company can succeed better and generate more business. Additionally, you can always contact Buy Trustpilot reviews to learn how reviews work and how they help construction businesses.
